News & Updates

Tips and tricks for IVS Pro

2/9/2018

    

Here are some tips and tricks for troubleshooting any potential errors with IVS Pro. *Note: you will need to use IVS Pro for takeoffs in Private Planroom Plus. Read below for more information, or click here to view or download the PDF.

Downloading IVS Pro:

  1. Be sure to add our new site to your trusted sites list before getting started.
  2. Copy & paste the following link into your browser to download IVS Pro installer: http://www.ipinviewer.com/binInstall/IVSPro41Setup.exe
  3. Need help with IVS Pro? Watch our YouTube help video:
    https://youtu.be/OVn1B1e6Raw

Troubleshooting Common Error Messages


  • Error Message: An unhandled exception has occurred, Application has generated an exception that could not be handled."09:08Process id=0x82c (2092), Thread id=0x7b8 (1976). Click OK to terminate the application, click cancel to debug.
  • Solutions:
    1. Launch the viewer by clicking on the desktop Icon, then go into preferences. Once in preferences, go to program updates and toggle to select “Never Automatically Check.”
    2. If step 1 fails, check for any recently installed security software - especially firewalls.
    3. If both those steps fail, have IT update and fix .Net Security.


For additional assistance, please call Hailey at 616-949-8650.


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